Our Moving Policy and Terms: Clear Expectations for a Smooth, Safe Move by The Moving Guys

Moving works best when everyone knows what to expect. This page outlines general policies and terms that guide how The Moving Guys plans, handles, transports, and delivers your belongings. It avoids jurisdiction‑specific language and does not replace your signed service agreement.

Section	Details
Planning and Scope	Services typically include loading, transportation, and unloading; optional add-ons may include packing, unpacking, disassembly/reassembly, and storage. Availability depends on schedule, property access, and safety conditions; scope is confirmed in your order documents. Special items may require advance notice, custom materials, or additional handling steps.
Estimates and Reservations	Estimates are based on the details you provide (inventory, access, distance, add-ons) and may change if conditions or scope change. Reservations are secured upon confirmation of terms and any required deposit; flexible dates can improve scheduling options. Lead times vary by season; booking early helps align building rules, elevator times, and parking permits.
Pricing and Adjustments	Pricing generally reflects labor, time, equipment/truck usage, materials, travel, and any specialty services. Adjustments may apply for added items, extra stops, delays, long carries, stairs, limited access, or repacking needs. Any material change is communicated as soon as reasonably possible and reflected in final documentation.
Cancellations and Rescheduling	Requests should be made as early as possible; fees may apply for late changes due to allocated crews/vehicles. Weather or safety conditions may require postponement; a new service window will be coordinated promptly. Refund eligibility (if any) depends on timing and stated terms in your booking.
Access and Property Readiness	Provide safe, legal parking and clear paths at origin and destination; reserve elevators and loading docks where required. Protect fragile surfaces as needed; advise of known risks (weak railings, loose tiles, narrow stairs) before work begins. If packing is not included, items should be boxed, sealed, and labeled for room and handling priority.
Packing and Materials	Professional packing can be arranged; otherwise, use moving-grade cartons, correct box sizes, and adequate cushioning. Certain items may require custom crating or specialty protection; availability and pricing are provided upon request. Hazardous, perishable, and restricted items are not accepted for transport; ask for the non-transportables policy.
Inventory and Item Condition	A general condition overview may be noted at pickup and delivery; pre-existing wear or structural weaknesses can affect handling. Personal documents, cash, jewelry, and irreplaceables should be hand-carried and are typically excluded from coverage. Clear labeling and room mapping improve set-up and reduce handling time.
Liability and Protection Options	Basic liability and optional valuation/coverage levels may be available; limits, deductibles, and exclusions apply. Coverage applicability may depend on packing method, item condition, and declared value requirements. Details are outlined in your service documents; consider third-party options if higher limits are desired.
Delays and Force Majeure	Time windows are estimates and can be affected by traffic, weather, mechanical issues, or building restrictions. Events beyond reasonable control may alter timelines; reasonable efforts are made to minimize impact and communicate updates.
Claims and After-Move Support	Report concerns promptly with descriptions and photos; timelines and forms are provided in your documents. Resolution steps may include repair, reasonable compensation aligned with your selected protection, or other remedies where applicable. Post-move support remains available for questions about set-up, debris removal availability, or additional services.
Safety and Compliance	Crews follow standard safety practices; services may be paused or modified if conditions are unsafe or violate building rules. Clients agree not to request actions that compromise safety, property rules, or legal requirements. Children and pets should be supervised away from active work areas.
Payment Terms	Accepted payment methods and due dates are stated in your order; balances are typically due by or at delivery. Outstanding balances may incur fees according to policy; receipts and confirmations are provided upon completion.
Privacy and Communication	Contact information is used for coordination, status updates, documentation, and customer support consistent with our privacy practices. Prefer your updates by text, call, or email? Let us know and we’ll align communications to your preference.
Policy Updates	Policies and terms may be revised to reflect operational improvements; the version applicable to your booking is referenced in your confirmation.
How to Move Forward	Share your inventory, addresses, preferred dates, access notes, and any special items to receive a tailored plan. Ask about packing, storage-in-transit, valuation options, and delivery windows to set clear expectations. Reserve early to secure dates and align with building schedules and any required permits.

This page provides general guidance and is not a substitute for your signed agreement. For the specific terms, limits, and service details that apply to your move, request the current confirmation and protection options from The Moving Guys.